Privacy Policy
Privacy Policy
Last Updated: [10 October 2024]
Introduction
This Privacy Policy ("Policy") outlines how we collect, use, disclose, and protect the personal information of our users ("Users") when they access our website and use our services ("Services"). We are committed to safeguarding the privacy and security of Users' personal information and ensuring compliance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).
Information We Collect
We may collect personal information from Users in various ways, including when they visit our website, register an account, make a purchase, contact customer support, or interact with our Services. The types of personal information we may collect include:
2.1. Personal Identification Information:
- Name
- Email address
- Postal address
- Phone number
- Usernames and passwords
2.2. Payment Information:
- Credit/debit card details
- Billing address
- Payment transaction details
2.3. Usage Information:
- IP address
- Device information (e.g., operating system, browser type)
- Log files
- Website browsing patterns
Use of Information
We may use the collected personal information for the following purposes:
3.1. Provide and Improve Services:
- Process orders and deliver products
- Personalize user experience
- Respond to user inquiries and provide customer support
- Improve the functionality and usability of our website and Services
3.2. Communication:
- Send transactional emails related to orders and account activity
- Send promotional offers, newsletters, and marketing communications (with user consent where required by law)
3.3. Compliance and Legal Obligations:
- Comply with applicable laws, regulations, and legal processes
- Protect our rights, privacy, safety, or property, and that of our users and the public
Data Sharing and Disclosure
We may share personal information with third parties in the following circumstances:
4.1. Service Providers:
Engage trusted service providers to assist with order processing, payment processing, shipping, data analysis, and marketing activities. These service providers are obligated to protect the confidentiality and security of personal information in line with POPIA requirements.
4.2. Legal Requirements:
Comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This may include the detection, prevention, or addressing of fraud, security, or technical issues.
4.3. Business Transfers:
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. We will provide notice and give Users the opportunity to opt-out of such transfers.
Data Security
We implement reasonable security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Card Information: We do not store card details on our platform. All card information is securely handled by our trusted payment gateway, Payfast. Payfast uses strict encryption methods, including Secure Socket Layer (SSL) technology, to ensure the protection of your financial data. For more details on Payfast's security, please visit www.payfast.io.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
Your Rights
Users have certain rights regarding their personal information, including the right to access, correct, update, or delete their information. To exercise these rights, please contact us using the contact information provided at the end of this Policy. These rights are in line with the provisions of POPIA.
Children’s Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16 without parental consent, we will take steps to delete the information as soon as possible. If you believe that we may have collected information from a child under 16, please contact us using the contact information provided below.
Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party entities. We encourage Users to review the privacy policies of these third parties before providing any personal information.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised Policy on our website. We will indicate the "Last Updated" date at the beginning of the Policy. Users are encouraged to periodically review this Policy for any updates or changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
CurtFire
Email: info[@]curtfire.co.za
We will respond to your inquiries in a timely manner and address any concerns or complaints you may have regarding the privacy of your personal information.
By using our website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
