Shipping & returns

Last Updated: [17 September 2023]

Welcome to Curtfire! We appreciate your trust in our platform. Please take a moment to review our shipping and returns policy to understand how we handle your orders and returns.

Shipping Policy:

1. Shipping Times:

• We strive to process and ship your order as quickly as possible.
• Shipping times may vary depending on your location, the product's availability, and other factors.
• You will be provided with an estimated delivery time during the checkout process.

2. Shipping Rates:

• Shipping rates are calculated based on the total weight of your order, the destination, and the shipping method you select.
• You can view the shipping cost during the checkout process before finalizing your order.

3. Shipping Locations:

• We offer shipping to most locations within Lusaka Zambia. Please check the availability during the checkout process.

4. Order Tracking:

• You will receive a tracking number once your order is shipped.
• You can use this tracking number to monitor the status of your shipment.

5. Shipping Methods:

• We offer a variety of shipping methods, including standard and express options.
• You can choose your preferred method during the checkout process.

6. Shipping Confirmation:

• You will receive a shipping confirmation email with the tracking information as soon as your order is dispatched.

Returns Policy:

1. Returns Eligibility:

• You may return products within 5 days of receiving your order, provided they are in unused and resalable condition.
• Custom-made or personalized items are generally not eligible for return unless they are defective or have quality issues.

2. Return Process:

• To initiate a return, please contact our customer support team at [customer support email] or [customer support phone number].
• You will be provided with instructions on how to return your product.

3. Return Shipping:

• The cost of return shipping will be the responsibility of the customer unless the return is due to a defect or an error on our part.
• Please ensure the product is properly packaged to prevent damage during transit.

4. Refund or Exchange:

• You may choose to receive a refund or an exchange for the returned product.
• Refunds will be processed using the original payment method.
• Exchanges will be processed once we receive the returned item.

5. Restocking Fee:

• A restocking fee may apply for certain returns, and this will be communicated to you when initiating the return.

6. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately.
• We will provide instructions on how to return the item and will cover the return shipping cost.
• You may choose to receive a replacement or a refund for damaged or defective items.

7. Return Timeline:

• Please allow up to 14 business days for us to process your return and issue a refund or exchange.

8. Cancellations:

• If you wish to cancel an order, please contact us as soon as possible.
• Cancellations are subject to our cancellation policy, which may include cancellation fees for certain products.

9. Contact Us:

• For any questions, concerns, or assistance with shipping and returns, please reach out to our customer support team at [support[@]curtfire.com] .

We thank you for choosing Curtfire and hope you enjoy your shopping experience with us. If you have any further questions or need clarification on any aspect of our policy, do not hesitate to get in touch with us.